GENERAL

I DON'T SEE WHERE TO PAY, HOW DO I GET STARTED?


WE START OFF FROM A FREE A CONSULT CHAT TO DISCUSS YOUR BUSINESS AND THEN AN INVOICE WILL BE SENT FOR YOU TO PAY. WE DO NOT ACCEPT PAYMENTS FOR BRANDING SERVICES DIRECTLY THROUGH OUR WEBSITE. YOU CAN ONLY PURCHASE PRE-MADE DESIGNS THROUGH OUR WEBSITE. RATHER YOU KNOW EXACTLY WHAT YOU NEED OR KNOW YOU NEED BRANDING WORK BUT NOT SURE WHAT YET, WE CAN HELP. WE SUGGEST COMMUNICATING WITH US VIA INSTAGRAM DM. THAT WAY WE CAN CONVENIENTLY LIVE-CHAT WITH YOU FROM YOUR BUSINESS PAGE WHERE WE ARE ABLE TO SEE YOUR BRAND. YOU CAN START BY DM’ING US HERE TO GET STARTED OR SIMPLY EMAIL US HERE.




TURN AROUND TIME?


DOWN BELOW ARE GENERAL TIME FRAMES. WE DO ARE ABSOLUTE BEST TO GET WORK DONE ON TIME, IF NOT BEFORE, AS EARLY AS POSSIBLE.

DIGITAL DESIGNS - 7 BUSINESS DAYS
(E-FLYERS, BUSINESS CARD DESIGN, PRODUCT DESIGN ETC.)
1 DESIGN = 7 BUSINESS DAYS | MULTIPLE DESIGNS = 12 BUSINESS DAYS
OR 48HRS (2 DAY) RUSH SERVICE $50 EXTRA ! ( FOR PACKAGES RUSH IS +$100) LOGOS - 7-12 BUSINESS DAYS 2 DAY RUSH + $50
ACTUAL PRINTED PRODUCTS (BUSINESS CARDS ETC.) 2-3 WEEKS
WEEK 1 : PRODUCT DESIGN MADE AND GETS YOUR APPROVAL. WEEK 2 : SENT TO FACTORY TO BE PRINITED. WEEK 3 : SHIPPED OUT TO YOU. WEBSITES CUSTOM UNLIMITED PAGE WEBSITES - 3-4 WEEKS
3 PAGES WEBSITES - 2-3 WEEKS
1 PAGE WEBSITES - 7 BUSINESS DAYS
PRE-MADE WEBSITES - 1-2 WEEKS
WEBSITE REVAMPS - 2-3 WEEKS WEBSITE MAINTANCE - 1-2 WEEKS MONTHLY CONTENT CREATION 2-3 WEEKS PRE MADE BUSINESSES 3-4 WEEKS. BRAND PACKAGES 3-4 WEEKS. PLEASE NOTE, WE ONLY WORK BUSINESS DAYS MONDAY-FRIDAY 9AM-5PM.




REMAKES ?


YES, IF YOU ARE UNHAPPY WITH YOUR DESIGN WE ALLOW (3) FREE REMAKES. WE AGREE TO WORK ON YOUR DESIGN UNTIL YOU’RE COMPLETELY SATISFIED WITH IT. PLEASE NOTE, REMAKES ARE NOT DONE IMMEDIATLEY. REMAKES TAKE UP TO 1-7 BUSINESS DAYS TO BE REDONE AND SENT OUT REGARDLESS IF YOUR ORGINAL ORDER WAS A RUSH ORDER.




REFUNDS?


WE DO NOT ALLOW REFUNDS. THIS IS A SERVICE THAT REQUIRES HOURS OF DESIGNING, BECAUSE OF THAT, WE DO NOT ALLOW REFUNDS ONCE YOUR WORK HAS BEGUN BEING MADE. WE DO HOWEVER, OFFER UP TO 3 FREE REMAKES AND EVEN THEN, IF FOR WHATEVER REASON YOU STILL AREN'T SATISFIED, WE WILL DO OUR BEST TO WORK WITH YOU TO GET WHAT YOU WANT COMPLETED. CUSTOMER SATISFACTION IS OUR MAIN GOAL!




PRICING?


PRICING VARIES DEPENDING ON YOUR BUSINESS, HOW MUCH WORK WILL BE NEEDED, QUANTITY ETC. DOWN BELOW ARE GENERAL BASE PRICING FOR OUR MOST REQUESTED SERVICES. PLEASE NOTE- SOME PRICING VARIES FROM BUSINESS TO BUSINESS AND YOU WILL NEED TO CONTACT US FOR CUSTOM PRICING. PRICING ALSO CHANGES SO BE SURE TO MESSSAGE US FOR THE MOST CURRENT RATES. CUSTOM E-FLYERS $20 (4 MINIMUM) MOTION E-FLYERS $30 (MOVING VIDEO E-FLYERS) 2 DAY RUSH SERVICE + $50 PRODUCT MOCKUPS $50 ea (Set of 5 $200) BOX MOCKUPS $100 ($150 WITH BOX 360 VIDEO) LOGOS $80 SUBMARK LOGOS $20 for 1 MONTHLY CONTENT CREATION $500 EMAILERS $100 EA. | PACKGES AVAILABLE HERE PRE-MADE WEBSITES $400 3 PAGE WEBSITES $300 *PAYMENT PLAN AVAILABLE 1 PAGE WEBSITES $150 WEBSITE REVAMPS $200-$400 *PAYMENT PLAN AVAILABLE CUSTOM WEBSITES (UNLIMITED PAGES) $500 *PAYMENT PLAN AVAILABLE WEBSITE MAINATANCE $100-$150 PRE-MADE BUSINESSES $800-$2,000 *PAYMENT PLAN AVAILABLE PRIVATE GRAPHIC DESIGNER $2,000-$5,000 (MONTH) * CONTACT US HERE ACTUAL PRODUCTS - MUST MESSAGE US FOR A QUOTE. PRICING VARIES ON HOW MANY YOU NEED, WHAT SIZE, WHAT DESIGNS ETC. * WE WORK WITH SMALL BUSINESSES AND THAT MEANS SMALL BUDGETS. WE ARE ALWAYS WILLING TO NEGOTIATE TO OFFER THE SERVICE YOU NEED AT A PRICE YOU CAN AFFORD. WE ALLOW PAYMENT PLANS. HALF UP FRONT AND THE OTHER HALF ONCE THE WORK IS COMPLETED FOR MOST DIGITAL SERVICES.




HOW DO I PAY?


WE CURRENTLY ACCEPT PAYMENTS VIA BANK TRANSFER AND CASHAPP FOR ALL DIGITAL DESIGNS. WE DO NOT ACCEPT PAYPAL FOR OUR OWN PROTECTION, BEING THAT THERE IS NO PROTECTION FOR DIGITAL WORK/INTANGIBLE ITEMS. AN INVOICE WILL BE SENT VIA EMAIL. YOU WILL NEED TO CONTACT US VIA EMAIL OR INSTAGRAM DM TO BOOK. FOR ALL PRE-MADE DESIGNS SUCH AS PRE-MADE FLYERS, YOU CAN PURCHASE THOSE DIERCTLY THROUGH OUR SITE.




PAYMENT PLANS


BECAUSE WE ARE ALL FOR SMALL BUSINESSES & WORKING WITH SMALL START UP BUDGETS, WE OFFER PAYMENT PLANS ON TOP OF OUR VERY AFFORDABLE PRICING! PAY HALF UP FRONT AND HALF IN 2-4 WEEKS ONCE YOUR DESIGN IS COMPLETE. THIS SERVICE IS ONLY FOR SELECTED DIGITAL DESIGNS/WEBSITES OVER $300. ( NOT AVAIABLE FOR PRINTED WORK).




WORKING HOURS


WORKING HOURS ARE WEEKDAYS MONDAY-FRIDAY 9-AM - 5PM. PLEASE NOTE, WE DO NOT WORK ON WEEKENDS (SAT/SUN) OR ANY HOLIDAYS!




RUSH SERVICES


FOR E-FLYERS AND OTHER DEIGITAL DESIGNS WE OFFER A RUSH SERVICE. 2 DAY (48 HRS) RUSH SERVICE - $50 EXTRA FOR 1 DESIGN | $100 FOR MULTIPLE. FOR SAME DAY RUSH ORDERS *PLEASE CONTACT US FOR A QUOTE* REMAKES/REVISIONS CAN TAKE UP TO 1-7 BUSSINESS DAYS REGARDLESS IF YOU PURCHASED A RUSH SERVICE. * REMAKES CAN NOT ALWAYS BE RUSHED SAME DAY! WE ARE NOT ABLE TO START YOUR REMAKES IMMEDIATLEY, REGARDLESS IF IT WAS A RUSH SERVICE BEING THAT IT WOULD DELAY OTHERS WORK. WE WILL DO OUR BEST TO GET OUT YOUR REMAKES AS SOON AS WE ARE ABLE TO.




PRIVATE GRAPHIC DESIGNER?


PRIVATE GRAPHIC DESIGNER SERVICE $2,000 (MONTH) WE WORK WITH HUNDREDS OF BRANDS. ALTHOUGH WE WOULD LIKE TO, BEING THAT WE HAVE HUNDREDS OF CLIENTS, WE ARE NOT ABLE TO BUILD A DIRECT PERSONAL RELATIONSHIP WITH EVERY CLIENT. ONCE YOU PLACE AN ORDER, YOU ARE GIVEN A TIME FRAME AND YOU HEAR BACK FROM US ON YOUR WORK DUE DATE. WITH THE PRIVATE GRAPHIC DESIGN SERVICE, WE ARE ABLE TO OFFER A MUCH MORE PERSONAL RELATIONSHIP. PHONE/FACE TIME CALLS, COMMUNICATION DAILY, AN UNLIMITED AMOUNT OF WORK PRODUCED DAILY, NEW FLYERS, DESIGNS, WEBSITE CAMPAIGNS ETC. MUCH LIKE A RELATIONSHIP WITH A STUDENT AND HIS/HER CLASS VS A STUDENT AND HIS/HER PRIVATE TUTOR. WHEN IS IT A GOOD IDEA TO HIRE A PRIVATE DESIGNER?
IF YOU HAVE REACHED THAT LEVEL IN YOUR BUSINESS WHERE YOU CONSTANTLY NEED CONTENT. YOU NEED NEW CAMPAIGNS MONTHLY, YOUR SOCIAL MEDIA PLATFORMS NEED DAILY CONTENT. YOU NEED WORK PRODUCED DAILY AND YOU WANT YOUR DESIGNS TO BE TOP PRIORITY, SAME DAY TURN AROUND AND WANT TO HAVE A DIRECT COMMUNICATION WITH THE DESIGNER. YOU SHOULD CONSIDER THE PRIVATE GRAPHIC DESIGN SERVICE IF THE PRICE ($2,000/MO.) WOULD BE MORE AFFORDABLE THAN PAYING FOR EVERY DESIGN YOU NEED A MONTH FOR YOUR BUSINESS. WHAT DOES THE PRIVATE GRAPHIC DESIGNER PACKAGE CONSISTS OF?
WITH THIS SERVICE, IT INCLUDES AN UNLIMITED AMOUNT OF WORK MONTHLY. E-FLYERS, E-TEMPLATES, WEBSITE CAMPAIGNS, EMAIL TEMPLATES, ETC. ALL DESIGNS ARE INCLUDED. CONTARCT TERM?
A CONTACT WILL NEED TO BE SIGNED BY BOTH PARTIES. A 12 MONTH COMMITMENT IS THE MINIMUM. EARLY TERMINATION IS ALLOWED.
EXCLUSIVE PARTNER AGREEMENT *CONTACT US FOR RATE*
* THIS SERVICE HAS (1) SPOT AVAILABLE
YOU WILL BE OUR ONLY CLIENT. NO OTHER DESIGNS CAN BE PRODUCED FOR ANOTHER BRAND OR BUSINESS, WE WORK EXCLUSIVELY FOR YOUR COMPANY, PRODUCING AN UNLIMITED ABOUT OF DESIGNS DAILY THROUGHOUT THE MONTH.
PHONE/FACE TIME CALLS + COMMUNICATION ON A DAILY BASIS.
UNLIMITED AMOUNT OF DESIGNS.
SAME DAY TURN AROUND FOR MOST DESIGNS. ETC. CONTACT US HERE TO GET STARTED !




COMMUNICATION POLICY


COMMUNICATION WILL BE LIMITED WHILE YOUR WORK IS BEING MADE. PLEASE ALLOW UP TO 24-72 HOURS FOR A RESPONSE FROM US. IF YOU NEEED YOUR DESIGNS IMMEDIATLEY, WE OFFER RUSH SERVICES. WE UNFORTUNATELY, CAN NOT GIVE YOU "UPDATES OR "SNEAK PEAKS". WE GIVE THE TIME FRAME UP FRONT AND THAT IS WHEN YOU CAN EXPECT US TO BE BACK IN CONTACT WITH YOU AND WHEN YOU CAN EXPECT YOUR WORK. UNFORTUNATELY, BECAUSE WE WORK WITH HUNDREDS OF BRANDS MONTHLY, WE ARE NOT ABLE TO BE IN CONTACT WITH YOU DAILY AS YOUR WORK IS BEING MADE. ALTHOUGH WE WOULD LIKE TO! WE ARE NOT ABLE TO BUILD A DIRECT PERSONAL RELATIONSHIP WITH EVERY CLIENT. ONCE YOU PLACE AN ORDER, YOU ARE GIVEN A TIME FRAME AND YOU HEAR BACK FROM US ON OR AROUND YOUR DUE DATE. IF YOU ARE LOOKING FOR THAT COMMUNICATION DAILY, AS A TEAM EFFORT, WE SUGGEST YOU LOOK INTO OUR PRIVATE GRAPGIC DESIGNER SERVICE. WITH THE PRIVATE GRAPHIC DESIGN SERVICE, WE ARE ABLE TO OFFER A MUCH MORE PERSONAL RELATIONSHIP. PHONE/FACE TIME CALLS, COMMUNICATION DAILY. MUCH LIKE A RELATIONSHIP WITH A STUDENT AND HIS/HER CLASS VS A STUDENT AND HIS/HER PRIVATE TUTOR. LEARN MORE DOWN BELOW.





WEBSITES

DO I NEED PROFESSIONAL PHOTOS TO GET A WEBSITE MADE?


NO! PROFESSIONAL PICTURES ARE HIGHLY PREFERRED BUT WE WORK WITH VERY SMALL BUSINESSES AND START UPS THAT HAVE NOT YET GOTTEN THEIR PROFESSIONAL PHOTOS OR IT’S NOT WITHIN THEIR START UP BRANDING BUDGET TO DO SO- AND THAT’S OKAY! YOU CAN EITHER USE THE PICTURES YOU HAVE NOW OR PURCHASE STOCK PHOTOS. * CONTACT US FOR RATES*




I ALREADY HAVE A WEBSITE, CAN THIS ONE BE EDITED?


YES, WE OFFER THIS, IT'S CALLED WEBSITE REVAMPS! IF YOU ALREADY HAVE A WEBSITE AND JUST NEED IT REDESIGNED WE CAN DEFINITELY DO THAT. WEBSITE REVAMPS REQUIRE FOR YOU TO ALREADY HAVE A WEBSITE MADE AND MINOR WORK NEEDED TO BE DONE SUCH AS ADDING ON NEW PICTURES, BANNERS ETC. WITH THIS SERVICE YOU ALREADY HAVE TO HAVE A DEISGN UP WITH FUNCTIONING PAGES. MEANING, YOU CANT JUST HAVE A BLANK SITE AND CLASSIFY IT AS AN "ALREADY MADE WEBSITE". IN THIS CASE, A FULL WEBSITE WILL NEEDED TO BE MADE. TO FIND OUR MORE ABOUT WEBSITE REVAMPS, CLICK HERE.




WEBSITE MAINTENANCE?


YES, IF YOU’VE GOTTEN YOUR WEBSITE MADE FOR US AND YOU NEED IT UPDATED EVERY NOW AND THEN WITH NEW INFO, PRODUCTS, PICS ETC. - WE OFFER THAT MAINTENANCE SERVICE FOR $100 FOR EACH 2 PAGES. * PLEASE NOTE THIS PRICING IS ONLY FOR WEBSITES THAT WE DESIGNED. IF YOU HAVE NOT GOTTEN YOUR SITE MADE FROM US AND NEED MAINTENANCE, THIS WOULD BE CONSIDERED A WEBSIRE REAVMP ($200-$400)




WHAT PLATFOM DO YOU USE?


WE USE ALL PLATFORMS DEPENDING ON WHAT THE CLIENT THINKS IS BEST. SHOPIFY, WORDPRESS, WIX, BIGCOMMRENCE, GODADDY ETC. WIX IS THE #1.PREFERRED PLATFORM BECAUSE THERE IS A LOT MORE YOU CAN DO AS FAR AS DESIGNING. ITS VERY EASY TO USE AND PRICING IS AROUND THE SAME AS ALL OTHER PLATFORMS. WIX REQUIRED A MONTHLY PLAN TO BE ABLE TO USE THE SITE AND SELL PRODUCTS. PRCING CAN BE FOUND HERE. YOU DO NOT HAVE TO SELECT AND BUY A PLAN UNTIL YOUR WEBSITE IS FULLY COMPLETE, AND I’LL WALK YOU THROUGH THE PROCESS. ANOTHER HIGHLY REQUESTED PLATFORM IS, SHOPIFY. FOR SHOPIFY IF YOU DECIDE TO USE SHOPIFY, YOU WILL NEED TO PURCHASE A TEMPLATE BEFORE WE CAN BEGIN WORKING ON IT. SHOPIFY IS PREFERRED FOR THOSE THAT ARE LOOKING FOR A SIMPLE TEMPLATE AND PLATFORM THAT CAN EASILY BE NAVIGATED. SHOPIFY ALSO OFFERS FREE THEMES AS WELL.




DOMAIN TRANSFER?


IF YOU ALREADY HAVE A SITE USING YOUR DOMAIN OR ALREADY PURCHASED A DOMAIN,WE WILL BE ABLE TO TRANSFER IT OVER TO THE NEW SITE ONCE IT’S COMPLETED. DOMAIN TRANSFERS TAKE 24-48 HOURS TO BE COMPLETED. IF YOU DON’T HAVE A DOMAIN, THE MOST AFFORDABLE PLACE TO PURCHASE ONE IS AT GODADDY.COM




PROSESSING MERCHANTS?


WE WORK MOSTLY WITH WIX PLATFORM, CLICK HERE FOR A LIST OF PROCESSING MERCHANTS YOU CAN CONNECT TO THE SITE. WIX ALSO HAVE THEIR OWN PROCESSING MERCHANT IF YOU WANT TO USE THEIR SERVICE TO ACCEPT PAYMENTS, CLICK HERE IS INFO AND THEIR RATES. FOR SHOPIFY, HERE




SPECIFIC WEBSITE QUESTIONS?


NEED MORE IN DEPT INFORMATION ON WEBSITES AND WHICH ONE YOU SHOULD CHOOSE? CLICK HERE TO VIEW OUR WEBSITE INFO PAGE.




WHAT WEBSITE SERVICES DO YOU OFFER?


CUSTOM WEBSITES (UNLIMITED PAGES) - $500 *PAYMENT PLAN AVAILABLE PRE-MADE WEBSITES - $400 *PAYMENT PLAN AVAILABLE 3 PAGE WEBSITES - $300 *PAYMENT PLAN AVAILABLE 1 PAGE WEBSITES - $150 WEBSITE REVAMPS $200-$400 *PAYMENT PLAN AVAILABLE WEBSITE MAINTANCE $100





BUSINESS/THANK U CARDS

HOW MUCH ARE BUSINESS CARDS?


PRICING DEPENDS ON A FEW FACTORS. - HOW MANY CARDS YOU NEED - WHAT PAPER TYPE YOU WANT ( GLOSSY, MATTE, SPECIAL REQUEST ) - DO YOU HAVE ANY SPECIAL REQUEST (CUSTOM SHAPE, FOIL ETC.) YOU WILL NEED TO CONTACT US HERE FOR A CUSTOM QUOTE. FOR STANDARD RECTANGLE 2" x 3.5 CARDS WITH NO SPECIAL REQUEST 100 = $70 (INCLUDES DESIGN + SHIPPING COST) 500 = $80 (INCLUDES DESIGN + SHIPPING COST) * CONTACT US HERE TO GET STARTED.




I JUST NEED A BUSINESS CARD DESIGN, NOT THE ACTUAL CARDS!


WE OFFER THIS SERVICE. FOR JUST THE DESIGN OF THE CARD ALONE (FRONT AND BACK) $40




BUSINESS CARDS WITH A CUSTOM SHAPE ? ( EXAMPLE : A DIAMOND )


YES, WE OFFER CUSTOM SHAPED BUSINESS CARDS. SO IF YOU ARE LOOKING FOR SOMETHING REALLY UNIQUE AND EYE POPPING, A CUSTOM SHAPED BUSINESS CARD IS THE PERFECT CHOICE. PRICING DEPENDS ON A FEW FACTORS.
- HOW MANY CARDS YOU NEED :
- DO YOU WANT FRONT AND BACK PRINTING ?
- WHAT PAPER TYPE YOU WANT ( GLOSSY, MATTE, SPECIAL REQUEST ) YOU WILL NEED TO CONTACT US HERE




THANK YOU CARD FLYERS ?


YES, WE OFFER THANK YOU CARDS AND FLYERS.
IT'S A PEFECT WAY TO SHOW THAT EXTRA APPRECIATION TO YOUR CLIENTS/CUSTOMERS. PRETTY AND THOUGHTFUL PACKAGING IS A + !! IT’LL MAKE CLIENTS WANT TO ORDER AGAIN AND AGAIN.
FOR THE TYPICAL 4.2" x 5.5" THANK YOU CARDS : 100 - $100 500 - $130
PRICING INCLUDES THE THANK YOU CARD DESIGN, THE SHIPPING COST AND THE ACTUAL CARDS! *THIS REQUIRES A CUSTOM QUOTE BECAUSE PRICING VARIES DEPENDING ON THESE FACTORS :
- HOW MANY CARDS YOU NEED :
- DO YOU WANT FRONT AND BACK PRINTING ?
- WHAT PAPER TYPE YOU WANT ( GLOSSY, MATTE, SPECIAL REQUEST )
- ANY OTHER SPECIAL REQUEST CONTACT US TO GET STARTED * IT'S OKAY IF YOU DON'T KNOW WHAT YOU WOULD WANT RIGHT AWAY. JUST SEND US A MESSAGE HERE AND WE CAN HELP YOU FIGURE OUT EXACTLY WHAT YOU'RE LOOKING FOR WITHIN YOUR BUSINESS BUDGET.





SHOP

BACK ORDER


IF AN ITEM IS MARKED AS A "BACK ORDER", IT IS A BEST SELLER AND WE ARE CONSTANTLY SELLING OUT AND RESTOCKING BUT AT THE TIME, OUR NEXT BATCH IS CURRENRTLY IN TRANSIT TO US AND HAVE NOT YET ARRIVED. YOU CAN EXPECT UP TO A 1-2 WEEK DELAY FOR BACK ORDERS TO REACH YOU. PLEASE DO NOT ORDER AN ITEM THAT IS MARKED "BACK ORDER" IF YOU NEED THE PRODUCT IMMEDIATLEY. INSTEAD, WAIT UNTIL THE PRODUCT IS BACK IN STOCK. HOWEVER, WE CAN NOT GUARNTEE THAT IT WILL NOT SELL OUT AGAIN.




SHIPPING


SHIPPING MOST ITEMS : 7 - 12 BUSINESS DAYS FOR ORDERS WITHIN THE UNITED STATES. 7 - 21 DAYS FOR INTERNATIONAL ORDERS. THESE ARE JUST ESTIMATED TIME FRAMES. YOU WILL MOST LIKLEY RECIEVE YOUR ORDERSEARLIER THAN THAT! BECAUSE OF THE CURRENT PANDEMIC, ORDERS MIGHT TAKE LONGER THAN USUAL TO BE SHIPPED AND TO REACH YOU. IF THAT IS THE CASE, WE WILL KEEP YOU INFORMED. AS SOON AS IN ORDER IS PLACED, YOU WILL RECEIVE AN EMAIL CONFIRMING YOUR ORDER WAS PLACED SUCCESSFULLY. YOU WILL RECEIVE A 2ND EMAIL WITH YOUR TRACKING NUMBER AS SOON AS THE ORDER HAS ACTUALLY SHIPPED.




PROCESSING


PLEASE ALLOW 1-3 BUSINESS DAYS FOR ORDER PROCESSING. PROCESSING IS DIFFRENT FROM SHIPPING TIME FRAMES.




RETURNS


WE DO NOT OFFER REFUNDS OR EXCHANGES. THE ONLY TIME WE WILL ALLOW FOR A PRODUCT TO BE SHIPPED BACK IS IF IT IS BROKEN OR HAVE BEEN DAMAGED IN TRANSIT IN WHICH IT WILL NEED TO BE SENT BACK AND INSPECTED. ONCE THE DAMAGED GOODS ARE RECEIVED, WE WILL SHIP OUT ANOTHER OF THE SAME PRDODUCT ( NO CHANGES OF STYLES, COLORS, SIZES ETC CAN BE MADE).