WE HIGHLY SUGGEST YOU READ THROUGH OUR STORE POLICIES BEFORE BOOKING A SERVICE.

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PAYMENT PLANS 

BECAUSE WE ARE ALL FOR SMALL BUSINESSES & WORKING WITH SMALL START UP BUDGETS, WE OFFER PAYMENT PLANS ON TOP OF OUR VERY AFFORDABLE PRICING! PAY HALF UP FRONT AND HALF IN 2-4 WEEKS ONCE YOUR DESIGN IS COMPLETE. THIS SERVICE IS ONLY FOR SELECT WEBSITES AND DIGITAL DESIGNS OVER $200. THE 2ND HALF OF The PAYMENT IS DUE BEFORE YOUR WORK IS TRANSFERRED OVER AND IT IS REQUIRED. FAILURE TO SEND THE SECOND HALF OF YOUR PAYMENT AFTER YOUR WORK HAS BEEN COMPLETED MAY RESULT IN A SMALL CLAIMS DISPUTE.

 

REFUNDS

WE DO NOT issue REFUNDS UNDER ANY CIRCUMSTANCES. THIS IS A SERVICE THAT REQUIRES HOURS OF DESIGNING, BECAUSE OF THAT, WE DO NOT offer REFUNDS ONCE YOUR WORK HAS BEGUN BEING MADE. WE DO HOWEVER, OFFER UP TO 3 FREE REMAKES AND EVEN THEN, IF FOR WHATEVER REASON YOU STILL AREN'T SATISFIED, WE WILL DO OUR BEST TO WORK WITH YOU TO GET WHAT YOU WANT COMPLETED. CUSTOMER SATISFACTION IS OUR MAIN GOAL!

REMAKES

WE ALLOW 3 FREE REMAKES. WE AGREE TO WORK ON YOUR DESIGN UNTIL YOU’RE COMPLETELY SATISFIED WITH IT. * PLEASE NOTE : REMAKES CAN TAKE UP TO A FULL WEEK (7 DAYS) TO BE COMPLETED. IF WE WERE TO START YOUR REMAKES RIGHT AWAY, THAT WOULD PUSH BACK EVERYONE’S WORK AND WE’LL BE BEHIND. YOUR NAME WILL BE PLACED ON A REMAKE LIST AND WE WILL GET YOUR NEW DESIGNS OUT TO YOU IN THE ORDER IN WHICH IT WAS REQUESTED UNLESS IT’S A SMALL ISSUE THAT CAN BE FIXED WITHIN MINUTES. REMAKES ARE NOT AVAILABLE FOR SAME DAY TURN AROUND. IT WILL TAKE UP TO 1 WEEK TO BE REMADE. THANKS FOR UNDERSTANDING.

time slots/communication policy

WE work on time slots, meaning when you book a service you are reserving a time for US to complete your work. please allow 24-4hrs for a response. WE unfortunately, can not give you "updates, "sneak peaks" etc. WE give the time frame up front and that is when you can expect US to be back in contact with you and when you can expect your work. if for whatever reason, WE loose contact with you. after 14days (2 weeks) of not hearing from you, service can no longer be provided and you will need to book another service to get the work done. this is because WE work on time slots AND THIS WILL INTERFERE WITH SOMEONE ELSE'S TIME SLOT.

 

PAYMENT

WE CURRENTLY ONLY ACCEPT PAYMENTS THROUGH PAYMENT PROCESSOR, CASHAPP, FOR ALL DIGITAL DESIGNS. WE DO NOT ACCEPT PAYPAL FOR OUR OWN PROTECTION, BEING THAT PAYPAL HAVE NO REGULATIONS FOR GRAPHIC DESIGNERS/DIGITAL WORK/INTANGIBLE ITEMS BECAUSE DIGITAL WORK DOES NOT COME WITH AN ACTUAL TRACKING #. THIS IS TO DECREASE FRAUDULENT DISPUTES. IF AN ORDER IS OVER $1,000 OR WHERE WE SEE FIT, WE WILL ALLOW BANK TRANSFERS OR INVOICES TO COLLECT PAYMENT.

OWNING THE RIGHTS TO YOUR WORK

YOU HAVE FULL OWNERSHIP OF YOUR DESIGNS AND CAN USE IN ANY WAY, REMAKE, REDESIGN, ADJUST ETC. AS NEEDED. BRANDINGBYJ RETAINS A COPY OF YOUR DESIGNS AND HAS THE RIGHT TO DISPLAY IT FOR PROMOTIONAL PURPOSES ON ANY PLATFORM OF CHOICE (OUR WEBSITE, INSTAGRAM, EMAIL ETC.)

PROMOTIONAL DISPLAY

BRANDINGBYJ RETAINS A COPY OF YOUR PHOTOGRAPHY, LOGOS AND DESIGNS SUBMITTED AND HAS THE RIGHT TO DISPLAY IT FOR PROMOTIONAL PURPOSES ON ANY PLATFORM OF CHOICE (OUR WEBSITE, INSTAGRAM, EMAIL ETC.)

DEMO PHOTOGRAPHY 

IT IS HIGHLY SUGGESTED YOU SUBMIT YOUR OWN PHOTOGRAPHY or purchase OUR stock photos TO BE USED WHEN GETTING WORK DONE. THE DEMO PHOTOS WE USE ARE FREE STOCK PHOTOS. WE DO NOT OWN THEM, UNLESS STATED OTHERWISE. THEY ARE JUST A TEMPORARY REPLACEMENT USED AS A "DEMO" SO YOU CAN SEE HOW THE FINISHED PRODUCT LOOKS. WE ARE NOT RESPONSIBLE FOR ANY COPYRIGHT ISSUES YOU MAY ENCOUNTER. WE DO NOT RECOMMEND POSTING OR PUBLISHING YOUR DEMO DESIGNS WITH THE DEMO PICTURES STILL ON THEM.

 

pricing policy

home of the $20 e-deSigns. please note, for all else services, pricing changes occasionallY, RISING EVERY 4-6 MONTHS DUE TO HIGH DEMAND.

 

TIME FRAME POLICY 

THE TIME FRAME WE GIVE IS A GENERAL TIME FRAME. WE DO OUR BEST TO GET YOUR WORK OUT BEFORE THE COMPLETION DATE. TIME FRAMES ARE NOT ALWAYS ACCURATE, IT IS JUST AN ESTIMATE. PLEASE ALLOW UP TO 2-7 ADDITIONAL DAYS FROM THE TIME FRAME WE PREDICT IN YOUR QUOTE. IN THE EVENT OF YOUR WORK BEING DELAYED, WE ALWAYS OFFER TO COMPENSATE WITH FREE WORK IF WE SEE FIT.

COMMUNICATION POLICY

COMMUNICATION WILL BE LIMITED WHILE YOUR WORK IS BEING MADE.

PLEASE ALLOW UP TO 24-72 HOURS FOR A RESPONSE FROM US.

IF YOU NEEED YOUR DESIGNS IMMEDIATLEY, WE OFFER RUSH SERVICES.

WE UNFORTUNATELY, CAN NOT GIVE YOU "UPDATES OR  "SNEAK PEAKS". WE GIVE THE TIME FRAME UP FRONT AND THAT IS WHEN YOU CAN EXPECT US TO BE BACK IN CONTACT WITH YOU AND WHEN YOU CAN EXPECT YOUR WORK. UNFORTUNATELY, BECAUSE WE WORK WITH HUNDREDS OF BRANDS MONTHLY, WE ARE NOT ABLE TO BE IN CONTACT WITH YOU DAILY AS YOUR WORK IS BEING MADE. ALTHOUGH WE WOULD LIKE TO! WE ARE NOT ABLE TO BUILD A DIRECT PERSONAL RELATIONSHIP WITH EVERY CLIENT. ONCE YOU PLACE AN ORDER, YOU ARE GIVEN A TIME FRAME AND YOU HEAR BACK FROM US ON OR AROUND YOUR DUE DATE. IF YOU ARE LOOKING FOR THAT COMMUNICATION DAILY, AS A TEAM EFFORT, WE SUGGEST YOU LOOK INTO OUR PRIVATE GRAPGIC DESIGNER SERVICE.

WITH THE PRIVATE GRAPHIC DESIGN SERVICE, WE ARE ABLE TO OFFER A MUCH MORE PERSONAL RELATIONSHIP. PHONE/FACE TIME CALLS, COMMUNICATION DAILY. MUCH LIKE A RELATIONSHIP WITH A STUDENT AND HIS/HER CLASS VS A STUDENT AND HIS/HER PRIVATE TUTOR. LEARN MORE HERE

RIGHT TO RESELL POLICY

IF YOU ARE UNHAPPY WITH THE DESIGN WE CREATED FOR YOU AND REQUEST A NEW DESIGN, SUCH AS A LOGO OR WEBSITE, WE RESERVE THE RIGHT TO RESELL THE UNWANTED DESIGN. THE NAMES AND PICTURES YOU OWN WILL BE CHANGED BUT AS FAR AS THE GENERAL DESIGN/CONCEPT, IT WILL BE RESOLD SINCE IT HAS ALREADY BEEN FULLY MADE.

SHOP POLICIES 

Final sale

all sales are final sales. please view entire product description and pictures to ensure you would like to purchase. once an order has been placed, we do not allow cancellations or changes. we do not offer refunds, returns or exchanges. if a product is damaged during shipping, the item(s) will need to be shipped back before a replacement is sent out. this is the only time we will accept a return. THE ITEM CAN NOT BE CHANGED, YOU WILL RECEIVE THE EXACT SAME STYLE/COLOR/MODEL AS THE ORIGINAL.

SHIPPING + PROCESSING

FOR ALL ORDERS, WE HAVE THE SHIPPING TIME LISTED ON THE PRODUCT PAGE. PLEASE VIEW INDIVIDUAL PRODUCTS FOR THIS INFORMATION. GENERAL SHIPPING + PROCESSING TIMES WITHIN THE U.S 1-2 WEEKS | INTERNATIONAL 2-4 WEEKS.

 

BACK ORDERS

IF AN ORDER IS MARKED WITH "BACK ORDER", OUR CURRENT STOCK IS LOW AND WE ARE AWAITING OUR NEW SHIPMENT. YOUR ITEM(S) WILL TAKE LONER TO BE RECEIVED.