Question 1

GENERAL TIME FRAMES

Accepted Answer

DOWN BELOW ARE GENERAL TIME FRAMES. WE DO ARE ABSOLUTE BEST TO GET WORK DONE ON TIME, IF NOT BEFORE, AS EARLY AS POSSIBLE.

DIGITAL DESIGNS - 7 BUSINESS DAYS 
(E-FLYERS, BUSINESS CARD DESIGN, PRODUCT DESIGN ETC.) 
1 DESIGN = 7 BUSINESS DAYS | MULTIPLE DESIGNS = 12 BUSINESS DAYS
OR 48HRS (2 DAY) RUSH SERVICE $30 EXTRA ! ( FOR PACKAGES RUSH IS +$50)
LOGOS - 7-12 BUSINESS DAYS 
2 DAY RUSH + $30

ACTUAL PRINTED PRODUCTS (BUSINESS CARDS ETC.) 2-3 WEEKS 
WEEK 1 : PRODUCT DESIGN MADE.
WEEK 2 : SENT TO FACTORY BE PRINITED.
WEEK 3 : SHIPPING TO YOU.
WEBSITES
CUSTOM UNLIMITED PAGE WEBSITES - 3-4 WEEKS
3 PAGES WEBSITES - 2-3 WEEKS
1 PAGE WEBSITES - 7-12 BUSINESS DAYS
PRE-MADE WEBSITES - 1 WEEK (2 WEEKS IF ANY CHANGES ARE REQUESTED)
WEBSITE REVAMPS - 2-3 WEEKS
WEBSITE MAINTANCE - 1-2 WEEKS
PRE MADE BUSINESSES 3-4 WEEKS.
BRAND PACKAGES 3-4 WEEKS.
PLEASE NOTE, WE ONLY WORK BUSINESS DAYS MONDAY-FRIDAY 9AM-5PM.
 
THE TIME FRAME WE GIVE IS A GENERAL TIME FRAME. WE DO OUR BEST TO GET YOUR WORK OUT BEFORE THE COMPLETION DATE. TIME FRAMES ARE NOT ALWAYS ACCURATE, IT IS JUST AN ESTIMATE. PLEASE ALLOW UP TO 2-7 ADDITIONAL DAYS FROM THE TIME FRAME WE PREDICT IN YOUR QUOTE. IN THE EVENT OF YOUR WORK BEING DELAYED, WE ALWAYS OFFER TO COMPENSATE WITH FREE WORK.

Question 2

WORK HOURS

Accepted Answer

WORKING HOURS ARE WEEKDAYS MONDAY-FRIDAY 9-AM - 5PM.
PLEASE NOTE, WE DO NOT WORK ON WEEKENDS (SAT/SUN) OR ANY HOLIDAYS!

Question 3

ARE WEEKENDS INCLUDED IN WORKING DAYS ?

Accepted Answer

NO, WE WORK WEEKDAYS ONLY!
PLEASE ONLY COUNT MON-FRI (BUSINESS DAYS)
WHEN CALCULATING YOUR WORK DUE DATE.

Question 4

ARE HOLIDAYS INCLUDED IN WORKING DAYS?

Accepted Answer

NO, WE DO NOT WORK ON ANY CALENDAR HOLIDAYS. 
PLEASE ONLY COUNT MON-FRI (BUSINESS DAYS) WHEN CALCULATING YOUR WORK DUE DATE. NO WEEKENDS OR HOLIDAYS.

Question 5

REMAKES TURN AROUND ?

Accepted Answer

REMAKES ARE NOT DONE IMMEDIATLEY. REMAKES TAKE UP TO 1-7 BUSINESS DAYS TO BE REDONE AND SENT OUT REGARDLESS IF YOUR ORGINAL ORDER WAS A RUSH ORDER. 
 
THAT WOULD PUSH BACK, DELAYING EVERYONE’S WORK AND WE’LL BE BEHIND. YOUR NAME WILL BE PLACED ON A REMAKE LIST AND WE WILL GET YOUR NEW DESIGNS OUT TO YOU IN THE ORDER IN WHICH IT WAS REQUESTED UNLESS IT’S A SMALL ISSUE THAT CAN BE FIXED WITHIN MINUTES. REMAKES ARE NOT AVAILABLE FOR SAME DAY TURN AROUND. IT WILL TAKE UP TO 1 WEEK TO BE REMADE. THANKS FOR UNDERSTANDING.

Question 6

RUSH SERVICES?

Accepted Answer

FOR E-FLYERS AND OTHER DEIGITAL DESIGNS WE OFFER A RUSH SERVICE.
2 DAY (48 HRS) RUSH SERVICE - $30 EXTRA FOR 1 DESIGN | $50 FOR MULTIPLE.
 
REMAKES/REVISIONS CAN TAKE UP TO 1-7 BUSSINESS DAYS REGARDLESS IF YOU PURCHASED A RUSH SERVICE. 
* REMAKES CAN NOT BE RUSHED SAME DAY!

Question 7

COMMUNICATION POLICY

Accepted Answer

COMMUNICATION WILL BE LIMITED WHILE YOUR WORK IS BEING MADE.
PLEASE ALLOW UP TO 24-72 HOURS FOR A RESPONSE FROM US.
 
IF YOU NEEED YOUR DESIGNS IMMEDIATLEY, WE OFFER RUSH SERVICES.
 
WE UNFORTUNATELY, CAN NOT GIVE YOU "UPDATES OR  "SNEAK PEAKS". WE GIVE THE TIME FRAME UP FRONT AND THAT IS WHEN YOU CAN EXPECT US TO BE BACK IN CONTACT WITH YOU AND WHEN YOU CAN EXPECT YOUR WORK.
 
UNFORTUNATELY, BECAUSE WE WORK WITH HUNDREDS OF BRANDS MONTHLY, 
WE ARE NOT ABLE TO BE IN CONTACT WITH YOU DAILY AS YOUR WORK IS BEING MADE. ALTHOUGH WE WOULD LIKE TO!
 
WE ARE NOT ABLE TO BUILD A DIRECT PERSONAL RELATIONSHIP WITH EVERY CLIENT. ONCE YOU PLACE AN ORDER, YOU ARE GIVEN A TIME FRAME AND YOU HEAR BACK FROM US ON OR AROUND YOUR DUE DATE.
 
IF YOU ARE LOOKING FOR THAT COMMUNICATION DAILY, AS A TEAM EFFORT, WE SUGGEST YOU LOOK INTO OUR PRIVATE GRAPGIC DESIGNER SERVICE.
 
WITH THE PRIVATE GRAPHIC DESIGN SERVICE, WE ARE ABLE TO OFFER A MUCH MORE PERSONAL RELATIONSHIP. PHONE/FACE TIME CALLS, COMMUNICATION DAILY. MUCH LIKE A RELATIONSHIP WITH A STUDENT AND HIS/HER CLASS VS A STUDENT AND HIS/HER PRIVATE TUTOR. LEARN MORE HERE(javascript:void(0))

PLEASE USE THE TOOL BELOW TO TRACK YOUR WORK DUE DATE.

WE WORK WEEKDAYS/BUSINESS DAYS ONLY (MON-FRI)

THANK YOU FOR YOUR PATIENCE.